If you have a road safety concern or a neighbourhood issue, knowing who to contact can help you get the right support and resolution. Different issues fall under the responsibility of either Brisbane City Council (BCC) or the Queensland Government, so it’s important to reach out to the correct authority.

When to Contact Brisbane City Council

Brisbane City Council is responsible for local road and community matters, including:

• Local road safety concerns – Issues with pedestrian crossings, traffic signals, speed awareness monitors, and minor road maintenance.

• Noise complaints – Excessive noise from construction, businesses, or residential properties.

• Tree and fence disputes – Concerns about overhanging branches, damaged fences, or boundary disputes.

• Traffic management – Local area speed limits, school zones, and parking concerns.

📞 How to Contact BCC:

• Phone: 07 3403 8888 (24/7 Contact Centre)

• Online: Brisbane City Council website

• Visit: Any Council Regional Business Centre or attend a community meeting.

When to Contact the Queensland Government

The Queensland Government oversees state-wide road safety and transport policies, including:

• Major road projects – Highways, motorways, and major arterial road upgrades.

• Road rules and enforcement – Speeding fines, drink driving laws, and road safety education programs.

• Public transport safety – Issues related to buses, trains, and ferry services.

• Disputes requiring legal intervention – Fence and tree disputes that cannot be resolved through direct negotiation.

📞 How to Contact the Queensland Government (Department of Transport and Main Roads - TMR):

• Phone: 13 23 80

• Online: TMR website

• Visit: A Transport and Main Roads Customer Service Centre.

If you’re unsure who to contact, our electorate office is always happy to assist in directing you to the right place.

Disputes with neighbours can arise over many issues, including noise complaints, fencing disagreements, and concerns about trees. It's always best to try to resolve these matters amicably before escalating them further. Below, you’ll find some useful information on handling common disputes.

Noise Complaints

If you’re experiencing excessive noise from a neighbour, consider these steps:

1. Talk to Your Neighbour – Many noise issues can be resolved with a polite conversation.

2. Check Noise Restrictions – Brisbane City Council has specific rules around noise from activities like construction, music, and power tools. Different restrictions apply depending on the type of noise and time of day. View Brisbane City Council noise restrictions.

3. Lodge a Complaint – If the noise persists, you can report it to Brisbane City Council on 07 3403 8888 or the Queensland Police, depending on the type of disturbance.

Tree and Fence Disputes

Disagreements over trees and fences are common between neighbours. Here’s a step-by-step guide to resolving these disputes:

1. Communicate First – Speak with your neighbour to try to reach an agreement.

2. Understand Your Rights – If a tree is overhanging or causing damage, or if there is a dispute about a fence, Queensland law provides guidelines for resolution.

3. Use Dispute Resolution Services – The Queensland Government offers mediation services to help neighbours find fair solutions.

4. Seek Legal Action as a Last Resort – If an agreement cannot be reached, you may need to apply to the Queensland Civil and Administrative Tribunal (QCAT) for a decision.

For a detailed step-by-step guide on handling tree and fence disputes, visit the Queensland Government website: Resolving Tree and Fence Disputes.